0113 254 9731 / 07914 313204
Frequently Asked Questions
I need help with something that doesn’t seem to be covered by one of your packages?
No problem, we try to avoid overwhelming you with a long list of services that might seem a bit confusing. We have experience in all areas of investigation and are always happy to help so just let us know what it is you require.
Will a person know/ find out you are following them?
No. We are very good at what we do and have never encountered this problem so far in our careers. There are a few things you can do to help us though:
- It is always best to try and tell the least amount of people as possible that you are hiring us, especially if the assignment is still ‘live’ (ongoing), the less people who know means there is less chance the person we are following will find out.
- Be honest & tell us as much information as possible, even if you think it may not be relevant e.g. if the person we are following is naturally suspicious or if they have been followed in the past- it could make all the difference.
What hours do you work?
We are there whenever you need us; we are available 24 hours/ 7 days a week- if you email us at 11:00pm and we are awake we will respond.
What areas do you cover?
Unlike other companies we don’t try and claim we are bigger than we are and therefore most work undertaken is in the North, South & West Yorkshire regions (this does not apply to any internet/ telephone research). We prefer to focus on delivering quality rather than taking on jobs all across the country and then out sourcing to other agencies. If you are based outside these areas but would like to work with us then please do still get in touch.
How soon can you start?
We will start working on your case straight away; initially we will spend a short amount of time planning your investigation and then take things from there on...
How long will it take?
This is understandably quite a difficult question to answer and will completely depend on the situation and circumstances. We have found in the past for example though that the successful tracing of a missing person can take on average 2-8 hours of research/ work. This is one of the reasons we were inspired to create packages for people and businesses to help stop costs spiralling out of control.
Are there any guarantees?
Unfortunately not, whilst our success rate is high we always explain to people that if ever we are struggling to catch someone doing something they shouldn’t be then maybe they aren’t doing anything wrong in the first place? If this is the case we will make sure we cover all possibilities thoroughly.
Why do you offer packages rather than charging by the hour?
Looking at the industry we realised that charging by the hour meant people had no idea how much they would actually end up spending when hiring a Private Investigator. Some people have spent hundreds of £££ still feeling in the dark but unable to back out having invested so much at that stage. Our packages are a one-off fee and mean you don’t have to worry about mileage, other minor expenses or anything else from that point on, if it takes us longer than expected you don’t pay the price.
How much contact will you have with me throughout?
As much or as little as you want either by phone, email or text.
Is everything kept confidential?
Yes, we comply with all relevant legislations & regulations, in particular The Data Protection Act 1998- please see our ‘Terms & Conditions’ at the bottom of this web page for further details.
Is everything legal?
Absolutely, we are trained Private Investigators and therefore well aware of what is legal and illegal, we have no criminal records and would prefer to keep it that way!
What evidence will I receive?
All information collated will be passed on to you upon completion, whether that be written, video or photographic evidence via post, email or over the telephone. All evidence is of an exceptionally high quality and any reports (written evidence) presented professionally.